Company Policy

 

AVANITY is a manufacturer of bathroom products. In order to purchase from us, each customer must have a state resale tax ID number. Before ordering, please read our Ordering Policy.

 

Qualification: All orders must be for qualified companies who can provide a resale certificate.  A Credit Application Form needs to be filled out and fax back to us with a copy of the state resale fax for approval.

 

Approval:  An approval letter will be sent with credit and shipping terms for your account.  Once approved, you can start ordering from us.

 

Ordering: All orders must be written, either faxed to our office at 866-235-5656, or email to order@avanity.net . You can use your own order from or download the Order Form from our website.  

 

Price Changes: All prices listed are in US dollars and are subject to change.  We will provide price change notification 30 days in advance.

 

MAP:  Minimum Advertise Price should be 80% of MSRP.

 

Credit Cards: We accept Visa, MasterCard and American Express.

 

Terms: Net 30 Terms is available on approved credit. Terms can be established by providing bank information together with three or more trade references. Payment is due 30 days from the invoice date. A finance charge of 1.5% per month will be added to all past due accounts. Account with past due balance will not have their new orders filled.

 

Shipping: All merchandise is shipped FOB warehouse – Santa Fe Springs, CA. All items that are not shipped are backordered, otherwise specified. Orders are shipped using common carrier. Smaller shipments will be shipped using FedEx Ground or UPS. Unless specified by customer.

 

Freight Claims: All damaged or defective items must be reported within 7 days from the receipt of the goods. Shipments with freight damage should be claimed with the appropriate carrier. You may contact UPS at (800) 742-5877 and FedEx Ground at (800) 463-3339, to report your claim. For loss or damage by common carrier, we will supply you with all the necessary information to complete your claim. In the event of visible damage or opened boxes, please make a note on the delivery receipt with the delivering employee and hold the original box in question for their possible inspection.

 

Returns: Return Goods Authorization Form must be faxed in writing to our customer service department within 30 days of receipt of merchandise. A 25% restocking fee will be applied to all returns that are not approved factory defects. Merchandise can only be returned for credit with approved authorization.

 

Warranty: Avanity warrants its products to be free of defects in material and workmanship to the original homeowner for a period of ONE year under normal use and service from the date of shipment.  This warranty applies to products that are subject to normal residential use and does not apply to defects or damage caused by or resulting from negligence, misuse, abuse or improper maintenance including cleaning and/or cleaning products, agents or chemicals; or when products have been used in institutional, commercial or other non-residential use.

 

Avanity bath furniture is made from natural products whose visual appeal is attained by surface absorption of stain, varying grains, knots and other characteristics which are inherent in natural products and veneers which are not within the control of Avanity nor considered defects under this warranty.  Color changes and surface cracks due to direct sunlight, extreme temperature fluctuations, humidity conditions and cleaning agents are not covered by this warranty.